Your one-stop-shop for Prescription Rx, Nutritional Supplements, Pet Meds, Diabetic Supplies & Medical Travel!

Frequently Asked Questions

Company Information

What is HMI InteractiveMD?

HMI InteractiveMD is an affordable solution to the challenge of healthcare access. We provide our users with day-or-night access to licensed physicians via phone, video or secure email. Regardless of your location, our service enables you to connect with a doctor in real-time for the treatment or diagnosis of common conditions.

Back to Top

Plans & Services

Who is it for?

HMI InteractiveMD is for everyone ages 6 and up, regardless pre-existing conditions. However, a parent or legal guardian must consult with a network doctor on behalf of a child under the age of 18. We have plans for individuals, couples, families, large groups and employers. Whoever you are, HMI InteractiveMD has an affordable solution for your healthcare needs.

What do you treat?

In some cases, a visit to the doctor's office can be avoided, saving time and money. As a complement to primary care, our goal is to make sure you’re equipped with all the tools and resources you need to reduce the cost and frequency of in-person consultations. Part of that effort involves the delivery of care for a wide range of common conditions by qualified physicians via phone or email.

How much does it cost?

We have a range of plans to choose from; the price varies depending on the number of people you'd like to have covered and the level of the plan you select. To determine the cost of your membership and consultations, click here and select an individual, couple or family plan. The features and benefits of each plan level will be displayed in a table below, giving you all the information you need to make the right selection for your needs and budget.

How do I enroll?

Follow this link to our enrollment page where you’ll be prompted to select a plan and create your account. We offer a range of plans. Read about the features and benefits of each so that you’re sure to select one that meets your needs and budget. Once you’ve made your selection, we’ll need to collect some information from you to establish your account and health history. It's fast, easy, and after the short process is complete, you will be able to schedule appointments by phone or through our easy online scheduling tool.

Back to Top


When should I use it?

Doctors can be hard to reach, illnesses can occur in the middle of the night, and sometimes you just have a question that doesn’t require an in-person consultation. In all of those circumstances, HMI InteractiveMD is a convenient solution. Our telehealth service is an always-accessible complement to primary care.

What if I have a medical emergency?

If you believe you need emergency medical attention, call 911 immediately.

Should I use HMI InteractiveMD instead of seeing a doctor?

Our telehealth service is a complement to primary care, not a replacement. However, there are many times when an in-person visit is not necessary. In fact, some studies have shown that more than 70% of in-person consultations are not necessary. Use of our service is designed to reduce unnecessary face-to-face consultations, saving you time and money.

What if I have a pre-existing condition?

We accept all patients regardless of pre-existing conditions. Under no circumstances will you be denied, and you will never be asked to pay higher membership or consultation fees as a result of your past medical history.

When are the doctors available?

We have network physicians standing by to consult with you day or night, 365 days a year. Our goal is to make sure you never go without care when you need it.

Back to Top

Consultation Process

Do I need to schedule an appointment?

It depends on the type of consultation. For simple medical advice, you can contact us right away and speak to someone who can help. For more complicated diagnostic consultations, including those that may require a prescription, an appointment will need to be scheduled prior to speaking with a network physician.

How do I schedule a consultation?

Once you've created an account, scheduling a consultation is easy. Simply login to your account and click on the tab labeled "Connection Center." There you'll have the option to choose the type of consultation you require. For diagnostic consultations, you'll be prompted to select a date and time from the available slots on the scheduling calendar. If you'd prefer to schedule by phone, simply call 1-888-866-7909.

What type of consultations do you offer?

We offer informational consultations and diagnostic consultations. Informational consultations include medical advice from licensed doctors for a wide range of routine medical conditions. Diagnostic consultations are more in-depth, often involving diagnosis, treatment, and/or a prescription.
Consultations can be conducted via phone, videoconference, and secure email.

Are consultations available in all 50 states?

Currently, service is not available in the following states: AK, IA, LA, MN, MS, NE, ND, OK, RI, SD, VT, WV. If you live in one of these states, check back with us soon. We’re working hard to expand our network and include your state as soon as possible.

Back to Top


Who are the doctors?

At HMI InteractiveMD, we're committed to providing you with quality care. This commitment applies to all the aspects of your member experience, but it begins with who we select as our caregivers. That's why we've partnered with the Telemedicine Consulting Network, LLC., a cutting edge organization of medical professionals specializing in telehealth. This organization has established a rigorous screening and credential verification process for each and every physician applicant, ensuring they meet the highest standards of qualification. All network doctors are U.S.-based and fully licensed.

Do you verify the doctors' credentials?

Yes. Each and every doctor in the physician network is credentialed through VerifPoint, an independent and NCQA certified credentials verification company.

Back to Top


Can I get a prescription?

Our goal is to make sure all your health needs are met. If you consult with a network doctor who determines that a prescription medication will be a necessary part of your treatment, they’ll promptly call in your prescription to the pharmacy of your choosing. All you have to do is stop by and pick it up. There are, of course, some restrictions. All prescription medication will be limited in accordance with your state’s regulations. Network physicians will not issue prescriptions for drugs on the DEA controlled substances list.

For long-term maintenance drugs, please visit our savings at HMI Global Health.

Back to Top


Is this Insurance?

No. HMI InteractiveMD is a cutting edge technology platform that connects you with expert telehealth physicians who can consult with you on a wide variety of common medical and health conditions.

Do I need insurance to use this service?

No. Whether you have insurance coverage or not, the power of the HMI InteractiveMD platform is available to you.

If I have insurance will it cover my HMI InteractiveMD consultation?

Coverage will depend on your specific insurance plan details. HMI InteractiveMD is not insurance and insurance coverage is not required to participate or access the system; however, if you are insured, any lab tests or prescriptions ordered as a result of your telehealth consultation may be covered depending on your specific coverage. Also, several states are now mandating that insurance companies cover telehealth services. Check with your insurance provider for details.

Back to Top


When will I be billed?

If your plan requires an enrollment fee, you will be charged that fee at the time of your purchase. Any plan components that require fee-for-service will be billed prior to the service being rendered. Monthly charges will recur by default on the date of the month when you first signed up. If you need to adjust the recurring billing date, please contact our billing department: [email protected] 

Back to Top