Dial-a-Doc : FAQs

Frequently Asked Questions

Company Information

What is HMI InteractiveMD?

HMI InteractiveMD is an affordable solution to the challenge
of healthcare access. We provide our users with day-or-night access
to licensed physicians via phone, video or secure email. Regardless
of your location, our service enables you to connect with a doctor
in real-time for the treatment or diagnosis of common conditions.

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Plans & Services

Who is it for?

HMI InteractiveMD is for everyone ages 6 and up, regardless pre-existing
conditions. However, a parent or legal guardian must consult with
a network doctor on behalf of a child under the age of 18. We have
plans for individuals, couples, families, large groups and employers.
Whoever you are, HMI InteractiveMD has an affordable solution for
your healthcare needs.

What do you treat?

In some cases, a visit to the doctor’s office can be avoided,
saving time and money. As a complement to primary care, our goal
is to make sure you’re equipped with all the tools and resources
you need to reduce the cost and frequency of in-person consultations.
Part of that effort involves the delivery of care for a wide range
of common conditions by qualified physicians via phone or email.

How much does it cost?

We have a range of plans to choose from; the price varies depending
on the number of people you’d like to have covered and the level
of the plan you select. To determine the cost of your membership
and consultations, click here and select an individual, couple or
family plan. The features and benefits of each plan level will be
displayed in a table below, giving you all the information you need
to make the right selection for your needs and budget.

How do I enroll?

Follow this link to our enrollment page where you’ll be prompted
to select a plan and create your account. We offer a range of plans.
Read about the features and benefits of each so that you’re sure
to select one that meets your needs and budget. Once you’ve made
your selection, we’ll need to collect some information from you
to establish your account and health history. It’s fast, easy, and
after the short process is complete, you will be able to schedule
appointments by phone or through our easy online scheduling tool.

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Usage

When should I use it?

Doctors can be hard to reach, illnesses can occur in the middle
of the night, and sometimes you just have a question that doesn’t
require an in-person consultation. In all of those circumstances,
HMI InteractiveMD is a convenient solution. Our telehealth service
is an always-accessible complement to primary care.

What if I have a medical emergency?

If you believe you need emergency medical attention, call 911
immediately.

Should I use HMI InteractiveMD instead of seeing
a doctor?

Our telehealth service is a complement to primary care, not a
replacement. However, there are many times when an in-person visit
is not necessary. In fact, some studies have shown that more than
70% of in-person consultations are not necessary. Use of our service
is designed to reduce unnecessary face-to-face consultations, saving
you time and money.

What if I have a pre-existing condition?

We accept all patients regardless of pre-existing conditions.
Under no circumstances will you be denied, and you will never be
asked to pay higher membership or consultation fees as a result
of your past medical history.

When are the doctors available?

We have network physicians standing by to consult with you day
or night, 365 days a year. Our goal is to make sure you never go
without care when you need it.

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Consultation Process

Do I need to schedule an appointment?

It depends on the type of consultation. For simple medical advice,
you can contact us right away and speak to someone who can help.
For more complicated diagnostic consultations, including those that
may require a prescription, an appointment will need to be scheduled
prior to speaking with a network physician.

How do I schedule a consultation?

Once you’ve created an account, scheduling a consultation is
easy. Simply login to your account and click on the tab labeled
“Connection Center.” There you’ll have the option to choose the
type of consultation you require. For diagnostic consultations,
you’ll be prompted to select a date and time from the available
slots on the scheduling calendar. If you’d prefer to schedule by
phone, simply call 1-888-866-7909.

What type of consultations do you offer?

We offer informational consultations and diagnostic consultations.
Informational consultations include medical advice from licensed
doctors for a wide range of routine medical conditions. Diagnostic
consultations are more in-depth, often involving diagnosis, treatment,
and/or a prescription.
Consultations can be conducted via phone, videoconference, and secure
email.

Are consultations available in all 50 states?

Currently, service is not available in the following states:
AK, IA, LA, MN, MS, NE, ND, OK, RI, SD, VT, WV. If you live in one
of these states, check back with us soon. We’re working hard to
expand our network and include your state as soon as possible.

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Physicians

Who are the doctors?

At HMI InteractiveMD, we’re committed to providing you with quality
care. This commitment applies to all the aspects of your member
experience, but it begins with who we select as our caregivers.
That’s why we’ve partnered with the Telemedicine Consulting Network,
LLC., a cutting edge organization of medical professionals specializing
in telehealth. This organization has established a rigorous screening
and credential verification process for each and every physician
applicant, ensuring they meet the highest standards of qualification.
All network doctors are U.S.-based and fully licensed.

Do you verify the doctors’ credentials?

Yes. Each and every doctor in the physician network is credentialed
through VerifPoint, an independent and NCQA certified credentials
verification company.

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Prescriptions

Can I get a prescription?

Our goal is to make sure all your health needs are met. If you
consult with a network doctor who determines that a prescription
medication will be a necessary part of your treatment, they’ll promptly
call in your prescription to the pharmacy of your choosing. All
you have to do is stop by and pick it up. There are, of course,
some restrictions. All prescription medication will be limited in
accordance with your state’s regulations. Network physicians will
not issue prescriptions for drugs on the DEA controlled substances
list.

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Insurance

Is this Insurance?

No. HMI InteractiveMD is a cutting edge technology platform that
connects you with expert telehealth physicians who can consult with
you on a wide variety of common medical and health conditions.

Do I need insurance to use this service?

No. Whether you have insurance coverage or not, the power of
the HMI InteractiveMD platform is available to you.

If I have insurance will it cover my HMI InteractiveMD
consultation?

Coverage will depend on your specific insurance plan details.
HMI InteractiveMD is not insurance and insurance coverage is not
required to participate or access the system; however, if you are
insured, any lab tests or prescriptions ordered as a result of your
telehealth consultation may be covered depending on your specific
coverage. Also, several states are now mandating that insurance
companies cover telehealth services. Check with your insurance provider
for details.

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Billing

When will I be billed?

If your plan requires an enrollment fee, you will be charged
that fee at the time of your purchase. Any plan components that
require fee-for-service will be billed prior to the service being
rendered. Monthly charges will recur by default on the date of the
month when you first signed up. If you need to adjust the recurring
billing date, please contact our billing department:
[email protected] 

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