Prescription Medication Frequently Asked Questions
Why are Health Matters International prices so low?
What is the difference between brand name and generic
Is a prescription required?
Is there a limit to how much I can buy?
Will you accept my insurance?
How come I can’t buy Valium, Tylenol #3 or similar medications?
How do I pay for my order?
How does the quality of your International medications compare
to the United States and Canada?
Are all drugs available from Health Matters International?
Do I get charged a shipping charge for each prescription?
How long will it take to get my medications?
Which International Pharmacies are Health Matters International
Q: Why are Health Matters International prices so low?
A: One reason is price control. The Canadian and some other
countries governments control how much pharmaceutical companies
can charge for brand name products.
A: In the USA and some other countries the pharmaceutical
companies can charge what the market will bear.
A: Patent laws vary by country and, as a result, generic prices
are available in countries that do not have brand name patent
A: On average, you will save 30-80% ordering your medications
from Health Matters International.
Q: What is the difference between Brand and Generic Medications?
A: A generic drugs is the exact same or a copy of the brand name
drug in dosage, safety, strength, quality, performance and
A: Price of generic drugs are much cheaper for the exact same
A: Pharmaceutical Brand Name companies have huge investment
costs that they must recover so they increase the price of drugs
Note: We use the term branded generic to refer to generic
versions of brand medications manufactured in India and sold
under in-country brand names
Q: Is a prescription required?
A: Yes a valid prescription from a licensed physician is
required for all prescription medications that will be ordered.
A: The prescription MUST be faxed to Health Matters
International before the order can be shipped.
A: Prescription must be in the English language ONLY.
Q: Is there a limit to how much I can order?
A: Yes, you can only order up to a three month or 90 day supply
or each prescription. Limits on days supply dispensed for
controlled substances may apply, based on individual physician
directives for each prescription.
A: It is important to make sure your doctor adds three refills
to your prescription so that we can use the same prescription
for your refills (9 months).
Q: Will you accept my insurance?
A: Unfortunately, no. Because we are located in Canada, we
cannot accept any foreign insurance.
A: We will however provide you with a receipt that your
insurance company may or may not accept.
Q: Why can’t I buy Valium, Tylenol #3 or similar medications?
A: To comply with established standards of practice – we are
unable to ship any narcotic or controlled substances.
Q: How do I pay for my order?
A: We accept Visa, MasterCard.
A: Payment will be collected when order is placed.
A: All prices are in USD and your credit card will be charged
Q: How can you guarantee the quality of your International
A: We contract with licensed, accredited pharmacies located in
New Zealand, Italy, India, Canada, and Australia.
A: The Canadian government, as well as other countries we choose
to ship from, are held to VERY strict requirements for the
manufacturing and distribution of medication. These requirements
are equivalent to or stricter than US requirements, and all of
our sources are US-FDA approved.
Q: Are all medications available from Health Matters
A: Not all prescription medications are available.
A: Most products are available from our International pharmacies
however product search will confirm available medications.
Q: Do I get charged a shipping charge for each prescription?
A: No, one shipping charge will be processed per ORDER per
country, not per prescription.
A: Multiple orders going to the same address will only be
charged one shipping charge per country.
Q: How long will it take to receive my order?
A: Your order will be shipped right to your door in
approximately 10-15 business days.
A: Depending on the International Pharmacy you order from
delivery times may vary.
A: Health Matters International recommends placing orders 30
days in advance to ensure you do not run out of any medications.
Q: Which International Pharmacies are Health Matters
International associated with?
A: Health Matters International has been shipping medications
for clients from multiple pharmacies around the world for many
A: New Zealand, Italy, India, Canada, and Australia are among
the locations dispensing for us.